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Wow a CEO that wasn’t a massive asshole.
I love Papa New Guinea, he’s great!
If that were USA, there’d have been a multi-million dollar class-action lawsuit filed on behalf of all airline passengers in America, before the plane landed.
Let’s say they were 200 passengers on the plane, the diversion landing boarding and take off costs those 200 passengers 1.5 hours each. That’s 300 hours of people time lost.